FAQs

We invite you to create an account, which allows you to:

• Track your online purchases, view your order history, invoices, and gift vouchers

• Manage your personal information

• Manage your subscription to our newsletter to stay updated with our news

• Access a range of personalized services

To place an order online, you can either use an existing account if you have already created one, create a new account, or proceed as a guest and complete your purchase without creating an account. You can always create an account later.

To create your account on Alexandre.J’s online store, enter your email address (which becomes your username) and other required information in the appropriate fields.

Changing your password or billing information is simple. Click on "Your Account," enter your username and password, and once logged in, you can view and modify your personal information.

Click on the "Forgot Password" link, enter the email address you used to create your account, and your password will be sent to you by email immediately. You can also contact Customer Service via the "Contact" section of our site.

The information you provide to process your order is used solely for our business relationship. In no case will this information be shared with third parties or sold. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access and correct your personal data. Your bank information (credit card) is only used for payment through our secure payment partner, Stripe. We do not store any banking information.

By subscribing to Alexandre.J's newsletter, you will be among the first to receive information about new products, events, and brand updates.

You can subscribe to our newsletter by entering your email address on the homepage or in the Newsletter section at the bottom of the page. You will be notified of exclusive offers, news from the house, and new collections.

You can unsubscribe from the newsletter by simply clicking the unsubscribe link at the bottom of the newsletters you receive. You can also unsubscribe via "Your Account."

To place an order, browse the site and select products from the various categories. Click "Add to Cart" for the items you wish to buy. Once your products are in the cart, you can review the contents by clicking on the cart, then proceed by clicking the "Checkout" button.

You cannot add an out-of-stock product to your cart. However, you can request to be notified when the product is back in stock. Just go to the product page and click on "Notify me when this item is back."

You will find all available products on our website. Some items may be temporarily out of stock. If you can't find the product you are looking for, we invite you to contact our Customer Service.

We will send you a confirmation email shortly after your order is placed. This email will contain a summary of your order and a link to track its status in your account.

Your order will go through the following statuses: "Being Prepared" and "Shipped." When your package is handed over to the carrier, you will receive another email informing you that the package has been shipped, along with a tracking number.

We offer the option of receiving your order in a handcrafted gift wrap with a personalized message. You can specify this option on the checkout page.

We cannot guarantee the authenticity of products sold by non-authorized stores.

Unfortunately, we do not offer discounts. However, you can receive a 10% discount code (valid on your next order for a 100ml perfume) after purchasing:

4 samples or 3 samples from our "Art Nouveau" collection.

To use your discount code, simply enter it in the designated space on the order summary and confirm. Please note that the discount code is only valid for 100ml perfumes.

Once your order is confirmed, you will receive a confirmation email. If you did not receive this email, please check your spam folder. You can also contact our Customer Service if necessary.

We apologize for the inconvenience. Please contact our Customer Service by email as soon as you receive your package at the following address: contact@crmfragrance.com

You have 14 calendar days from the delivery date to exercise your right of withdrawal and request a refund for any products that do not meet your satisfaction. Please contact our customer service at contact@crmfragrance.com. Opened, damaged, used, marked, altered products, or products not returned in their original packaging will not be accepted for return.

Refunds will be processed via the original payment method within a maximum of thirty (30) days from the exercise of your right of withdrawal, subject to the conditions mentioned above.

We will refund the full amount you paid, including shipping fees, except for return shipping costs, which will remain your responsibility.

In-store returns for online purchases are not allowed. Returns must be made according to the online procedure described in our return policy. For assistance, please contact the store where the purchase was made.

For security reasons, refunds will be processed to the payment method used for the original purchase.

Ensure that your discount code is valid and entered correctly without any spaces. Clear your browser cache and try again. If the code is valid, a message will appear confirming the code has been applied. Discount codes cannot be combined: only one code can be used per order. If the issue persists, please contact our customer service at contact@crmfragrance.com.

Import duties and taxes may apply when receiving international orders. These charges are beyond our control as they are set by the customs authorities of the destination country/region, and vary depending on several factors. You will be responsible for paying these fees upon request from local authorities.

We only accept payments by credit card, PayPal, Google Pay, Alipay, and Apple Pay. Payments are fully secured through our partner Stripe.

Alexandre.J's online store uses Stripe's e-commerce solution, recognized by major financial institutions. It has been developed to provide a user-friendly, secure environment for your payments while respecting your privacy.

For your security, a payment protocol called "3D Secure" is used to ensure the cardholder's identity during purchases, protecting you from fraudulent use of your credit card. This authentication process involves three parties:

• The merchant

• The bank

• The card system

During payment, you will be asked for an identification request to finalize the payment. Depending on the bank that issued your card, the identification request may vary (PIN, date of birth, etc.). In case of a 3D Secure payment issue, please contact your card issuer.

If payment is declined, your order will be automatically canceled. We recommend checking your payment details. You can also contact your bank to inquire why your card is not working.

To track your order, a tracking number will be sent to you via email once your package is shipped. If you ordered using a customer account, you can also track your order in the "My Orders" section of your account.

All orders are shipped within a maximum of 72 hours. You will be informed via email when your package is dispatched.

Your order is prepared within 72 hours maximum, after which it is handed over to the carrier based on the delivery method and country you have chosen. Delivery times range from 2 to 6 days for standard delivery after the package is handed to the carrier.

Free shipping is available in France and the United Arab Emirates with no minimum purchase, or internationally for orders over 220€/$. If this option is unavailable in your country/region, please choose the available delivery method.

Your order will be prepared within a maximum of 72 working hours in our warehouses. After this, it is handed to the carrier based on the delivery method and country you have selected. Delivery times are between 2 and 8 days after the order is handed to the carrier, depending on your country of residence.

We currently deliver to several countries. If your country does not appear in the drop-down list under "My Account," it means we do not deliver to that country.

The list of available delivery countries will also be presented to you after you confirm your shopping cart.

If your carrier is Colissimo, Chronopost, or UPS, the package will be delivered directly to your address. If you are not home at the time of delivery, a delivery notice will be left in your mailbox. This notice will include the date and time of the attempted delivery, along with the post office where you can pick up your package. You will need to go to the specified post office with the notice left by the carrier and an ID to collect your parcel. You will have 15 days to pick up your package before it is returned to us.

If your order has not yet been shipped, you can contact our customer service by email at contact@crmfragrance.com. You can then provide them with the correct delivery information. Alexandre.J is not responsible for any delivery address errors made by the buyer.

You should contact your local post office as well as the customs authorities that have likely reached out to you. If needed, we can provide an invoice for you.

You can find the list of our authorized retailers under the "Where to Find Us" section.

Alexandre.J fragrances are created in France, where each creation is carefully crafted.

No, our products are not tested on animals.

Yes, all of our products are vegan.

Most of our fragrances are unisex. However, you can use the filters available on our website, such as "Female," "Male," or "Unisex," to find the fragrance that suits your preferences.

Yes, you can select your free samples, subject to availability.