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Terms & Conditions

1. Preface
The Terms and Conditions for Sale, Privacy Policy and Legal Terms are applicable on the Site www.alexandre-j.com to online purchase.

To order a Product offered on the Site, the User is required to read and expressly accept these General Terms and Conditions for Sale, without conditioning this acceptance by a handwritten signature.

Alexandre.J reserves the right to update these General Terms and Conditions for Sale at any time. Any changes are effective immediately upon posting. The continued use of the Site constitutes your agreement to any revised Terms.

It is stated that the User may save or print these General Terms and Conditions for Sale, provided, however, he does not change them.

2. The website
This website (hereinafter referred to as the « Website”) is published by Alexandre.J, a limited liability company established at EUR 20.000 listed under the intra-community value-added tax (VAT) number FR51750628596, with a head office located at 32 avenue de l’Opéra 75002 Paris France - Telephone number: +33 (0)1 44 71 91 00 - email: contact@crmfragrance.com

The Site allows Alexandre.J to offer Alexandre.J perfumes and cosmetics (hereinafter the "Products") for sale to Internet Users on the Site (hereinafter referred to as "Users").

It is stated that the Products are solely intended for the User’s personal use and not any kind of professional use.

The User who wishes to purchase on the Site states he has full legal capacity.

The purpose of these General Terms and Conditions for Sale is to define the Parties' rights and obligations arising from the online sale of Products offered on the Site from France, exclusively because of the relationships they establish on the Internet and only on the Site. They determine all the steps necessary to place an order as described in Article 5: « Order », and ensure follow-up of this order between the parties.

3. The products
The Products offered for sale by Alexandre.J House are those listed on the Site on the day of consultation of the Site by the User, within the limits of available stocks and subject to the conditions stipulated in the preamble hereinabove. Alexandre.J reserves the right to withdraw Products from sale at any time.

Alexandre.J takes great care to present the Products on the Site in accordance with the requirements of Article L.111-1 of the French Consumer Code. However, photographs illustrating the Products are only indicative and are not contractual. Alexandre.J House shall not be held liable should they be incorrect in any way.

Products conform to the French legislation. Responsibility for Alexandre.J will not be liable in the event of non-compliance with the legislation of the country where the product will be delivered. The User has to check with local authorities in the country of delivery the possibility to import or use of products and services he intends to order.

Alexandre.J House can not guarantee that the information listed on the packaging of the products is translated into all the languages of the European Union. However, this information is available at least in French and / or English.

For any question regarding the products, any questions or request for advice, the User may contact Customer Service from the "Contact" section of the Site.

Buyer may also visit an Alexandre.J boutique, physical point of sale for personalized advice and test the products offered for sale on the Site.

4. Prices
The prices of Products and services are firm and given in the country currency according to the brand pricing policy. They are fixed by the rates in effect on the day of the order. The current rate is that indicated on the Site, unless there is a typographical error. All orders are billed at the price including tax, with the French VAT applicable on the date of the order. Any change to the VAT rate will be reflected in the price of the Products presented on the Site, on the date stipulated by the decree of application relating thereto.

Alexandre.J House reserves the right to freely change the prices of Products at any time and without notice, without other formality than making changes to the Site. However, these changes will not affect orders that Alexandre.J has accepted before the entry into force of these changes and the Products will be charged on the basis of the rates in effect when the order was placed, on condition of the availability of the Products ordered.

The prices shown do not include delivery costs, which will be charged extra and will be specified to the User during the final confirmation of the order when the total price will be shown on the order summary.

The price is that shown on the order confirmation sent by e-mail to the Purchaser by Alexandre.J

5. Order
Methods of ordering

The User can access the various Products offered for sale by Alexandre.J on the www.alexandre-j.com Site. The User can freely browse the pages of the Site, without being committed to an order.

If the User wishes to place an order, he chooses the Products that are of interest to him, and demonstrates such interest by clicking the "Add to basket" button.

Each new addition to his basket will be indicated by the appearance of the number of articles in the basket at the top right of the page.

At any time, the User may:

  • Obtain a summary of the Products he has selected or modify his order by clicking on the “Card” accessible at the top right of each page;
  • Continue his selection of Products;
  • Complete selection of Products and order them by clicking on "SHOP".
    The User must then identify himself:
  • Either by entering his email address and password, if he is already a registered User.
  • Or by accurately completing the form made available, on which he will enter the information necessary to identify him and include his full name, email, and mailing address.
    The User is informed and agrees that entering any identifier is considered valid proof of identity and expresses his consent.

    Once identified, an order form will appear on the screen, summarizing the nature, quantity and prices of Products selected by the User, and the total amount of the order, the User’s details, and the address for delivery of the Products.

    The User shall then choose the delivery address. The User must select the payment method offered on the same page. Alexandre.J uses a secure e-payment transactions tool that is provided by the Stripe partner.

    The amount of each order is limited to 1500 Euros per order.

    When the Purchaser submits his order and payment, a summary is displayed and includes the transaction number. This summary is sent to him in an order confirmation e-mail by Alexandre.J. This confirmation includes all the elements of the contract between the Parties.

    Then, when the order is prepared and shipped, an e-mail shipping confirmation is also sent to the Purchaser.

Availability of products

Products are offered within the limits of available stocks. Alexandre.J does not guarantee the availability of the Products presented on the Site. The Purchaser shall be informed as early as possible of any Product availability. The Purchaser shall be notified of this information by e-mail prior to delivery and following the validation of the order.

Alexandre.J House will then arrange to subtract the sales price(s) of the unavailable Product(s) from the amount withdrawn from the Purchaser’s bank account.

All orders may include a maximum of five (5) samples. These are available while stocks last. In case of unavailability of some samples, Alexandre.J House reserves the right to exchange it with another sample without informing. Liability cannot be accepted by Alexandre.J House for incorrect samples quantity due to technical problems with the website www.alexandre-j.com

In cases where the unavailability of a Product is noted after the order is validated, the Purchaser will have the opportunity to cancel the order by either requesting a refund of amounts paid within thirty (30) days at the latest after their deduction, or the exchange of unavailable Product(s), by e-mail sent to contact@crmfragrance.com.

Alexandre.J incurs no liability for out of stock or unavailable Products.

Retention of ownership

The Products ordered remain the property of Alexandre.J until full payment of their sales price. In the event of a payment incident, you agree to return the Products received to Alexandre.J upon first request.

However, on the actual date of delivery, the risks (including loss, theft or damage) concerning the Products delivered are assumed by Purchaser.

6. Payment
Unless the server is unavailable, the orders are paid in the country currency according to the brand pricing policy on the Site immediately upon registration of the order.

The user has to choose the payment method among those proposed and make payment.

Alexandre.J House uses a secure e-payment transactions tool that is provided by the Stripe partner.

Alexandre.J House reserves the right to refuse any order or delivery in case of exceeding the limits outlined in the preamble hereof; dispute with the Purchaser; total or partial nonpayment of a previous order by the customer; refusal of authorization of card payment by the banking organization; non-payment or partial payment.

The Purchaser guarantees the Alexandre.J House that he has the required authorization that may be necessary to use the chosen method of payment at the time of checkout. In case of refusal by the bank, the order is automatically cancelled and the customer is alerted by e-mail.

As part of the fight against fraud on the Internet, Alexandre.J House uses a secure e-payment transactions tool that is provided by the Stripe partner and guarantees the customer that it has never had access to confidential information relating to the method of payment used by the Purchaser to pay for his order.

This is why the consumer’s bank details will be required for each subsequent order they wish to place on the Site.

7. Shipping and return
Delivery types

Dispatch time is a maximum of 72 working hours (from Monday to Friday). This time corresponds to the time taken to prepare your order at our depot (destocking, checking, preparation of the package, packing, labelling etc.).

8. Delivery prices

Delivery prices are automatically calculated when you place your order, according to the delivery type and country selected. You can view the price by going to your basket:


The package is delivered directly to your address. If you're not at home when the delivery arrives, an attempted delivery notification will be put through your letterbox. This notification will indicate the date and time of the attempted delivery, together with the post office where you can collect your package.

Upon delivery of the order, you must check the conformity and the status of your package in the presence of the carrier and notice all relevant concerns about apparent defects (missing product, damaged package).

You are invited to contact the Customer Service within 14 days of receipt. Except for legitimate reasons, any claim beyond this period will be considered inadmissible.

If after 7 days you still haven't received your package, and no notification has been left, please try checking the status of your package on the Colissimo, Chronopost or UPS website, according to the delivery type selected. You can contact customer services by e-mail at contact@crmfragrance.com

8. Limitation of liability
Alexandre.J is only bound by an obligation of means. The Purchaser is the sole judge of how suitable and appropriate the articles he orders are to his needs and use.

Alexandre.J cannot be held liable for any use of the Products that is not in compliance with their intended purpose.

Alexandre.J does not warrant that the Site shall be available on a permanent basis, without temporary interruption, without suspension or without error.

Alexandre.J allows itself to cancel an order if the price or the quantity of some products falsified for any technical reason independent of its will.

Without limiting the scope of the other provisions of the General Terms and Conditions for Sale, Alexandre.J’s liability can only be held against it in case of proven fault solely attributable to it. In any event, it will be solely limited to direct damages.

Alexandre.J reserves the right to suspend the operation of the Site.

9. Personal data
Alexandre.J may collect personal data via its website from users requesting documents, subscribing to our newsletter or press releases, or creating an account or when ordering products on the website.

In accordance with French Law No. 78-17 of January 6, 1978 relating to data, files and freedom, the processing of personal data collected on the Site has been registered with the Commission Nationale de l’Informatique et des Libertés [French Data Protection Authority].


The user has the right to access, modify, rectify and delete data concerning him. To exercise this right, the user must send a letter to customer service:

Customer Service Alexandre.J
32 avenue de l’Opera
75002 PARIS

Or by email: contact@crmfragrance.com

Please read our Privacy Policy, which governs the manner in which we will handle any personal information that you provide to us.

10. Legale guarantee
Major force

No Party shall be responsible for non-performance in whole or in part of its obligations under this contract, if such non-performance is caused by an event constituting an event of force majeure.

Any events that meet the criteria established by the jurisprudence of the 2nd Civil Chamber of the Supreme Court of Appeal will be considered to be an event of force majeure.

The Party claiming an event constituting force majeure shall notify the other Party within five working days of the occurrence or threat of this event.

The Parties agree that they shall consult as soon as possible to jointly determine the methods for processing the order during the period of the event of force majeure.

Beyond a period of one (1) month of suspension due to force majeure, Alexandre.J may not honor the order, and may be required to reimburse the Purchaser.

Entirety of the contract

These General Terms and Conditions for Sale and the order summary sent to the Purchaser form an entire contract, and constitute the entire contractual relationship entered into between the Parties.

In the event of a contradiction between these documents, the General Terms and Conditions for Sale shall prevail.

Intellectual property

Under these conditions, no one is authorized to reproduce, use, disseminate or use the intellectual property rights in any capacity whatsoever, even partially, without the prior written consent of Alexandre.J. Alexandre.J trademarks and logos are registered trademarks. Any reproduction is therefore an infringement.

The intellectual property rights attached to the Products sold on the Site are and shall remain the exclusive property of Alexandre.J and are subject to an exclusive license in favor of the Alexandre.J exclusively holds all rights of use. Applicable law - litiges

These General Terms and Conditions for Sale and the contractual relationship between Alexandre.J and the Purchaser are subject to French law.

Any dispute arising from the application or interpretation of the General Terms and Conditions for Sale is under the exclusive jurisdiction of the courts of Paris, the permanent location of Alexandre.J.

FREE SHIPPING  To France & UAE and all orders over 200$/€
LIVE CHAT  For personalized advices or any questions
A PERFECT GIFT  Complimentary gift wrapping
SAMPLES OFFERED  With all orders

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